Updated as of April 06, 2021 08:58 AM

NEFI remains committed to the competitiveness of the heating fuel industry and the health and safety of its constituent businesses and their employees and customers. Throughout the COVID-19 pandemic, we have remained in frequent contact with federal officials, state association partners, and health officials to ensure our members and supporters have what they need to weather this storm.

On this webpage, you will find recommended business practices, helpful resources, important contact points, and the latest NEFI communications on the coronavirus pandemic. It is our hope this information will aid your business as it continues to provide essential heating, energy, and fuel services. This page will continue to be updated as additional information and resources become available.

Recommended Business Practices for Heating Fuel Dealers During the Coronavirus Pandemic

It is imperative that your company take precautions to protect the health and safety of your employees and customers. As individual states and localities confront new surges in COVID-19 cases, they may update guidelines for daily work activities and interfacing with customers. The below best practices recommended by NEFI are intended to complement these guidelines and do not replace government rules and regulations.

In addition to implementing the best practices below, NEFI strongly recommends consulting the CDC website and fully adopting all state reopening guidelines. Remember most labor practices are based on state laws and regulations. Many of these laws, rules, and best practices are now evolving rapidly. What may have been appropriate earlier in the pandemic may not be appropriate now. All businesses should consult with legal counsel and a qualified physician on these matters.

Recommended Practices for Everyone
  • Frequently wash hands with soap and water for at least 20 seconds.
  • If soap and running water are unavailable, use hand sanitizer containing at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth.
  • Implement the CDC's social distancing measures, including maintaining six feet of distance from colleagues, employees and customers. Always wear a mask when social distancing cannot be maintained.
  • Store face masks and other PPE properly to protect them from damage, contamination or deformation.
  • Avoid contact with individuals who are showing symptoms of COVID-19, including fever, coughing, shortness of breath, chills, and new loss of taste or smell. Please refer to the CDC website for the full list of symptoms.
  • Cover coughs and sneezes with a tissue and dispose of it immediately, then wash your hands.
  • Communicate regularly with suppliers, employees, and customers to keep them informed of any changes to your business.
Recommended Practices for Company-Customer Interactions
  • Whenever possible rely on phone, text, email, teleconferencing, or other electronic methods to communicate with customers, instead of in-person conversations.
  • Wear face masks and gloves on all service calls. Follow established glove and mask protocols, including proper cleaning or disposal.
  • Employees should wash or sanitize their hands before arrival at a job site and immediately upon departure.
  • Fuel deliveries made to customers' homes present low risk factors. However, if possible, send delivery and service invoices by mail or switch to electronic invoicing instead of leaving invoices at the door. Utilize online delivery or service requests and customer payments to avoid unnecessary customer interactions.
  • Reassure customers by notifying them of the precautions you are taking to keep their families safe and healthy.
  • In general, avoid all direct contact with customers and maintain a distance of at least six feet at all times.
  • On service calls, if the customer has separate access to their heating or air conditioning system, request in advance that they make the area available to you directly, e.g., opening bulkheads, cellar doors, etc.
  • If the unit is a hot air or air conditioning system, try to avoid opening parts of the system through which air flows, including filters. Rather than installing filters, leave them behind for the customer to install.
  • Before entering a customer's home, ask if anyone in the household is experiencing symptoms, including fever, coughing, shortness of breath, chills or new lost of taste or smell.
  • Request that any individuals under voluntary or required self-quarantine or isolation or who are experiencing signs and/or symptoms of COVID-19 remain physically separated from the worker (e.g., request that the sick person go into a different room, level of the home, or outside if weather permits), and communicate remotely with the worker (e.g., by cell phone). Also ask individuals in the home to cover coughs and sneezes. If anyone refuses to comply, leave the home and contact your employer for further instructions.
  • Utilize closed doors and walls as physical barriers to separate workers from any individuals under voluntary or required self-quarantine or isolation or who are experiencing signs and/or symptoms consistent with COVID-19.
  • Technicians may also use plastic sheeting when they need to occupy specific areas of a home for an extended period that are also occupied by potentially infectious individuals.
  • If an employee develops COVID-19 symptoms, immediately notify all customers who the employee was in contact with while symptomatic and during the 48-hour period prior to symptom onset. If the employee followed the above protocols, the customer's risk of exposure should be minimal. See section below for further guidance related to symptomatic employees and potential exposure.
Recommended Practices for Employer-Employee Interactions
  • Follow the guidelines above for minimizing risk of exposure.
  • Train all employees on the signs and symptoms of COVID-19 and how the disease is spread.
  • Review with your employees all service polices and procedures your company has put into place.
  • Instruct technicians to follow all Occupational Safety and Health Administration (OSHA) guidelines for in-home services, available here.
  • Employers should issue facemasks to each employee when necessary to protect their health, and train all employees on proper use of personal protective equipment (PPE).
  • Provide disinfectants and sanitizers that employees can use to wipe surfaces or equipment that they touch.
  • Regularly clean and disinfect surfaces that are touched frequently. These include desks, keyboards, office and mobile phones, doorknobs, faucet handles, vehicle door handles, steering wheels, etc.
  • Instruct delivery and service personnel to perform their duties without interacting in person with office staff whenever possible. For example, electronically send work orders, delivery tickets and driver routes.
  • Employees should be instructed to immediately notify their employer of a potential exposure to COVID-19. Incidents of "potential exposure" include being within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to test specimen collection).
  • Employers should measure a potentially exposed employee's temperature and assess symptoms prior to them starting work. Temperature checks should happen before the individual enters the office or jobsite.
  • A potentially exposed employee should be required to wear a facemask, whenever in the workplace or at a jobsite, 10 days after last exposure, or 7 days if they have tested negative since then.
  • Employees should be sent home immediately if symptoms develop. Advise the employee to follow CDC guidelines for managing symptoms at home. His or her workspace and any company vehicles the employee used should be immediately cleaned and disinfected. Identify individuals who were potentially exposed to the sick employee while he or she experienced symptoms or during the 2 days prior to symptom onset. Those potentially exposed employees should be subject to the protocol described above.
  • Employees who are symptomatic and isolated may return to work after meeting conditions described by the CDC, as outlined here.
  • If an employee fatality occurs within 30 days of a work-related incident, report the fatality to OSHA within eight hours of finding out about it.
  • Keep required records of work-related fatalities, injuries and illness.
  • Allow employees to stay home to care for sick family members or for children if childcare is otherwise unavailable.
  • Where possible, segment work teams into isolated smaller units so that an outbreak in one unit does not necessarily affect all.
  • Understand laws and regulations related to sick time and paid family medical leave, and how they apply to essential employees. Contact your state industry association, state labor department, or a qualified legal or HR professional on the latest employee leave requirements.

Other Important Resources

Small Business Resources

Small Business Administration COVID-19 Guidance & Loan Resources

U.S. Treasury Assistance for Small Businesses

NFIB Small Business Resources in Response to Coronavirus

Healthcare Organizations & Information

Depression, Anxiety, & Mental Health: NAMI COVID-19 Resources
Suicide Prevention Hotline: (800) 800-273-8255

CDC Guidance for Workers Who May Have Been Exposed to Someone with COVID-19

CDC Coronavirus (COVID-19) Main Page

IHME COVID-19 U.S. and State-by-State Projections

Johns Hopkins University Coronavirus Resource Center

World Health Organization (WHO) Coronavirus Website

U.S. Chamber of Commerce Vaccine FAQ

State-by-State Vaccine Policies & Priorities

Resources from Other National Organizations

Additional resources and guidance provided by national organizations for other products and services are below. Note: NEFI was not involved in the creation of these resources and does not have direct affiliation these organizations.

U.S. Chamber of Commerce Resources for Businesses

American Trucking Associations (ATA) COVID-19 Update Hub

Propane Education & Research Council (PERC) Guidance for Propane Marketers

EMA Resources for Petroleum Marketers

NACS Resources for Convenience Stores

NATSO Resources for Truck Stops & Travel Plazas

PHCC Resources for HVAC Professionals

ACCA Resources for Air Conditioning Contractors

Guidance for Propane Marketers

Propane (PERC) Guidance

Face Mask Resources

Face Mask Suppliers

FMCSA Face Mask Distributions

How to Properly Put On and Remove Face Masks

Face Mask With Filter Pocket And Adjustable Wire Sewing Tutorial

How to Sew a Face Mask

Printable Face Mask Sewing Pattern

Associate Member PPE Resources

  • Products: Branded masks, neck gaiters, hand sanitizers & dispensers, and disinfecting wipes, face shields & floor decals
  • Contact person: Noel Choquette
  • Phone number: 978-5052783
  • Webpage URL:
  • Email address:

State-by-State COVID-19 Resources & Vaccine Information

State-by-State Licensing & Registration Changes (Download PDF)

State-by-State COVID-19 Orders & Restrictions

State-by-State Vaccine Policies & Priorities

Northeast & Mid-Atlantic State Resources

Connecticut Energy Marketers Association
Contact 860-615-4130
Industry Resources:
State Portal:
Vaccine Information:

Mid-Atlantic Petroleum Distributors Association
Contact (410) 349-0808
State Portal:
Vaccine Information:

District of Columbia
Mid-Atlantic Petroleum Distributors Association
Contact (410) 349-0808
District Portal:
Vaccine Information:

Maine Energy Marketers Association
Contact 207-729-5298
Industry Resources:
State Portal:
Vaccine Information:

Mid-Atlantic Petroleum Distributors Association
Contact (410) 349-0808
State Portal:
Vaccine Information:

Massachusetts Energy Marketers Association
Contact 855-876-2682
State Portal:
Vaccine Information:

New Hampshire
Energy Marketers Association of New Hampshire
Contact 603-415-8330
State Portal:
Vaccine Information:

New Jersey
Fuel Merchants Association of New Jersey
Contact 973-467-1400
Industry Resources:
State Portal:
Vaccine Information:

New York
Empire State Energy Association
Contact 518-280-6645
New York State Energy Coalition
Contact: 212-695-1380
Industry Resources:
State Portal:
Vaccine Information:

Pennsylvania Petroleum Association
Contact 717-939-1781
Industry Resources:
State Portal:
Vaccine Information:

Rhode Island
Energy Marketers Association of Rhode Island
Contact 401-619-4553
Industry Resources:
State Portal:
Vaccine Information:

Vermont Fuel Dealers Association
Contact 802-223-7750
Industry Resources:
State Portal:
Vaccine Information:

NEFI Communications

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What You Need to Know About the Latest Coronavirus Bill

Posted: March 10, 2021

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SBA Gives Smallest Businesses Priority Access to PPP Loans

Posted: February 24, 2021

For a two-week period beginning at 9:00 a.m. today, the Small Business Administration (SBA) will close the Paycheck Protection Program (PPP) to applications from all but the smallest businesses.… Read More»

FMCSA Extends CDL Waiver Through May 31

Posted: February 22, 2021

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SBA Launches Second Round of PPP Loans

Posted: January 12, 2021

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Small Businesses Encouraged to Prepare for Second Round of PPP Loans

Posted: January 5, 2021

Businesses that plan to seek a new PPP loan are being encouraged to talk with lenders in advance of the program’s official re-launch. Businesses are eligible if they have fewer than 300 employees and… Read More»

SBA Extends COVID-19 Economic Injury Disaster Loan Program through 2021

Posted: January 5, 2021

The U.S. Small Business Administration (SBA) has extended the application deadline for COVID-19 Economic Injury Disaster Loans (EIDLs). To date, SBA has approved $197 billion in low-interest loans,… Read More»

TSA Discontinues Authority To Extend HME Validity For CDL Drivers

Posted: January 5, 2021

The Transportation Security Administration (TSA) has confirmed that after December 31, 2020, the agency did not extend its authorization for State Driver Licensing Agencies to extend the validity of… Read More»

Paid Sick & Family Leave Mandate Expires Today, Tax Credit Available Thru March 31

Posted: December 31, 2020

As NEFI has reported, last Sunday President Trump signed into law H.R.133. This $2.3 trillion bill funds the federal government through September 30, 2021, provides financial relief for small… Read More»

Trump Signs Coronavirus Bill Despite Concerns

Posted: December 28, 2020

Despite strong concerns, President Trump signed the $2.3 trillion year-end appropriations and coronavirus relief bill into law yesterday. In a signing statement, the president reiterated his call on… Read More»

Trump Opposes Year-End Spending & COVID Relief Bill

Posted: December 23, 2020

President Trump has announced his opposition to the year-end spending and coronavirus relief legislation approved by Congress on Monday. The announcement was made in a video posted to twitter last… Read More»

Congress Passes Coronavirus Relief and Year-End Spending Bill

Posted: December 22, 2020

This alert is made possible only through generous contributions to our Advocacy Fund. There is still time to donate and be listed as a supporter for 2020. Click here for the online contribution form… Read More»

CDC Vaccine Advisory Panel Votes On Essential Worker Prioritization

Posted: December 21, 2020

An advisory committee at the Centers for Disease Control (CDC) voted 13-1 over the weekend to recommend that essential workers be prioritized during Phase 1 of the COVID-19 vaccine rollout. The… Read More»

FMCSA Extends Waiver On CDL, CLP, Medical Certificate Validity To February 28

Posted: December 21, 2020

The Federal Motor Carrier Safety Administration (FMCSA) has extended its waiver on the validity of expired CDLs and Commercial Learner's Permits (CLPs) through February 28, 2021. The waiver applies to… Read More»

COVID-19 Vaccine Distribution Begins

Posted: December 15, 2020

The Food & Drug Administration (FDA) and Centers for Disease Control (CDC) have formally authorized the COVID-19 vaccine produced by Pfizer and BioNTech for emergency use by adults. The first… Read More»

FMCSA Extends, Expands Covid-19 Emergency Declaration Thru Feb. 28

Posted: December 8, 2020

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NEFI Seeks Priority COVID-19 Vaccine Access for Delivery Drivers, Service Techs

Posted: December 4, 2020

As successfully tested COVID-19 vaccines near final approval for U.S. distribution, NEFI has brought together a national coalition of energy, HVAC, plumbing, and refrigeration associations in calling… Read More»

COVID Relief Delayed Until After Election

Posted: October 27, 2020

Struggling American businesses will have to wait until well after November 3 for another round of coronavirus relief. White House Chief of Staff Mark Meadows and House Speaker Nancy Pelosi indicated… Read More»

TSA Extends Exemption for Expired Hazardous Materials Endorsements

Posted: October 27, 2020

The Transportation Security Administration has extended the exemption from Renewal of the Hazardous Materials Endorsement (HME) Security Threat Assessment for CDL drivers, which was scheduled to… Read More»

SBA Simplifies Forgiveness for Smaller PPP Loans

Posted: October 13, 2020

The U.S. Small Business Administration (SBA) has simplified the forgiveness process for Paycheck Protection Program (PPP) loans of $50,000 or less. Outlined in an Interim Final Rule, the new process… Read More»

FMCSA Extends Waivers for Commercial Drivers Licenses, Medical Certificates

Posted: September 21, 2020

The Federal Motor Carrier Safety Administration has granted a further extension of its waiver of the validity of CDLs, Commercial Learner's Permits and Driver Medical Certificates that expired on or… Read More»

Senate Republicans Offer “Skinny” COVID Bill

Posted: August 18, 2020

Senate Republicans introduced a so-called "skinny" version of their coronavirus relief bill last week. The 169-page draft bill focuses on what the party sees as the most important elements of the… Read More»

FMCSA Considering Extending CDL, Medical Card Waivers

Posted: August 18, 2020

The Federal Motor Carrier Safety Administration (FMCSA) is considering extending the current waivers related to the validity of Commercial Driver Licenses, Commercial Learners Permits and Medical… Read More»

TSA Extends Exemption from Security Threat Assessment for HME Renewal

Posted: August 11, 2020

The Transportation Security Administration has extended for 90 days the exemption from renewal of the Hazardous Materials Endorsement Security Threat Assessment for certain individuals that the agency… Read More»

NEFI Raises Concerns with Bill to Mandate Fuel Delivery

Posted: August 11, 2020

NEFI is raising concerns over proposed legislation (S.4362) that would prevent home energy service providers from disconnecting or interrupting service during the COVID-19 public health emergency -… Read More»

First-Time Borrowers Must Apply for Forgivable PPP Loans by August 8

Posted: August 4, 2020

The deadline for potential borrowers to apply for forgivable loans under the Paycheck Protection Program (PPP) is Saturday, August 8, 2020. NEFI members and supporters that have not yet pursued PPP… Read More»

NEFI Reviews HEALS Act Provisions

Posted: July 29, 2020

Congressional leaders have formally begun negotiations over the next coronavirus relief and recovery package. Talks between Congressional leaders and White House officials began immediately after… Read More»

FMCSA Extends, Limits Emergency Declaration

Posted: June 10, 2020

The Federal Motor Carrier Safety Administration (FMCSA) has extended its Emergency Declaration in response to the COVID-19 pandemic, but has limited the scope of transportation subject to its terms.… Read More»

Trump Administration to Allow Partial PPP Loan Forgiveness

Posted: June 9, 2020

The Trump Administration is promising to overlook a "technical error" in the recently enacted Paycheck Protection Program (PPP) Flexibility Act that would have restricted many borrowers from PPP loan… Read More»

Trump Signs PPP Reform Bill, 'Technical Error' Raises Questions

Posted: June 9, 2020

On Friday, President Trump signed into law the Paycheck Protection Program (PPP) Flexibility Act (H.R.7010). The bill makes important retroactive changes to PPP loans. Of interest to NEFI members, the… Read More»

FMCSA Issues 90-Day Waiver For Pre-Employment Drug Testing

Posted: June 9, 2020

In response to the COVID-19 emergency, the Federal Motor Carrier Safety Administration (FMCSA) has issued a waiver to allow employers to forgo administration of a pre-employment drug test if the… Read More»

Congress Approves PPP Loan Changes

Posted: June 4, 2020

The U.S. Senate approved a bill to reform the Paycheck Protection Program (PPP) late yesterday by voice vote. The PPP Flexibility Act (H.R.7010) passed the House last week by a 417-1 vote. President… Read More»

Latest COVID-19 Legislation: What You Need to Know

Posted: May 18, 2020

The controversial HEROES Act (H.R.6800) passed the House late Friday by a vote of 208-199. The 1,815-page bill is estimated to cost around $3 trillion, making it the most expensive piece of… Read More»

Congress Approves Emergency Small-Business Relief Package

Posted: April 24, 2020

Yesterday evening, the U.S. House of Representatives voted 388-5 to give final approval to an additional $370 billion for federal small business loan and grant programs. The Senate cleared the bill… Read More»

Trump Releases Guidelines for Re-opening the Economy

Posted: April 17, 2020

Yesterday, the President released guidance for opening up state and regional economies while minimizing the threat of another outbreak. The plan advises that states only move to reopen their economies… Read More»

FMCSA Extends Emergency Declaration Thru May 15

Posted: April 13, 2020

The Federal Motor Carrier Safety Administration has extended and further expanded Emergency Declaration 2020-002, initially declared on March 13 and first expanded on March 18. The emergency… Read More»

PHMSA Clarifies Shipping Paper Requirements

Posted: April 13, 2020

The Pipeline and Hazardous Materials Safety Administration (PHMSA) has issued a notice clarifying that parties may comply with the shipping papers requirements of the Hazardous Materials Regulations… Read More»

FMCSA Issues Guidance On Cross-Border Transport

Posted: April 13, 2020

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FMCSA Expands FAQ On State Driver Licensing Agency Actions For CDL, CLP Testing

Posted: April 13, 2020

The FMCSA has published expanded FAQs page regarding actions State Driver Licensing Agencies (SDLA) or commercial driver's license holders may take during the public health emergency related to… Read More»

CDC Issues COVID-19 Guidelines for Essential Workers

Posted: April 9, 2020

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FMCSA Acting Administrator Addresses COVID-19 Issues

Posted: April 7, 2020

On an April 3 conference call with industry representatives, FMCSA Acting Administrator Jim Mullen listed a number of regulatory relief steps his agency is taking in response to the COVID-19 crisis.… Read More»

TSA Issues Temporary Exemption For Expired Hazmat Endorsements

Posted: April 7, 2020

The Transportation Security Administration (TSA) has issued a temporary exemption that allows States to grant an extension of up to 180 days for a Hazardous Materials Endorsement (HME) that expired or… Read More»

Further Guidance on COVID-19 Sick & Family Leave Requirements

Posted: March 30, 2020

The U.S. Department of Labor (DOL) has provided additional guidance for paid sick and family medical leave provisions required by the Families First Coronavirus Response Act (FFCRA). New federal leave… Read More»

Congress Approves Massive Economic Relief Package

Posted: March 27, 2020

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You Must Post or Distribute this Paid Leave Notice If You Employ Fewer than 500 People

Posted: March 27, 2020

Where do I post this notice? Since most of my workforce is teleworking, where do I electronically "post" this notice? Read More»

FMCSA Waives Expired CDLs, DOT Issues Guidance on Drug & Alcohol Testing

Posted: March 26, 2020

The Federal Motor Carrier Safety Administration (FMCSA) has issued a waiver of Commercial Driver's Licenses, Learner's Permits and commercial motor vehicle medical certifications that expired on or… Read More»

Important Updates from the U.S. Department of Transportation

Posted: March 24, 2020

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Clarification Regarding Essential Businesses

Posted: March 23, 2020

NEFI continues to receive inquiries from members regarding the definition of "essential business" under federal guidance and state orders related to the COVID-19 pandemic. Read More»

IRS Moves Tax Filing & Payment Deadlines to July 15

Posted: March 20, 2020

At the direction of President Trump, the Internal Revenue Service (IRS) is moving its deadline for tax filings from April 15 to July 15, 2020. The IRS said the move is necessary due to the ongoing… Read More»

Letter to Congress members from New England and New York

Posted: March 19, 2020

Today, NEFI sent the following letter to Congress members from New England and New York. Read More»

FMCSA Expands Emergency Declaration For Coronavirus Relief Efforts To Include Fuel Deliveries

Posted: March 18, 2020

On March 18, the Federal Motor Carrier Safety Administration issued an expanded national emergency declaration to provide hours-of-service and other regulatory relief to commercial vehicle drivers… Read More»

Coronavirus Sick & Family Leave Clears Congress

Posted: March 17, 2020

President Trump is Expected to Sign the Bill. This afternoon the Senate gave final approval to emergency legislation that would, among other things, guarantee sick and family leave for certain workers… Read More»

FMCSA Issues HOS Emergency Declaration For Coronavirus Relief Efforts

Posted: March 16, 2020

On February 13, the Federal Motor Carrier Safety Administration (FMCSA) issued a national emergency declaration to provide hours-of-service regulatory relief to commercial vehicle drivers transporting… Read More»

SBA Offering Small Business Disaster Loans

Posted: March 10, 2020

The Small Business Administration is offering designated states and territories low-interest federal disaster loans for working capital to small businesses suffering substantial economic injury as a… Read More»

NEFI Statement On The Coronavirus

Posted: March 9, 2020

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