4 • OIL
&
ENERGY
january
Credits
Volume 15/Issue 1 © January 2013
Postage paid at Altoona, PA
Permit No.150
Library of Congress, National Serials
Data Program, ISSN-0044-0205.n
Oil & Energy
is published monthly by New
England Fuel Institute,
a non-profit organization
incorporated in Massachusetts. The Institute’s
energies and resources are devoted to Oilheat,
Propane, Diesel Fuel, Bioheat
®
industries and
associated service companies.
Editorial and news matter are not necessarily
reflective of the opinion of the New England Fuel
Institute, its officers and members.
Advertising appearing in
Oil & Energy
does not
constitute an endorsement of the advertised
products or services by this magazine or the
New England Fuel Institute.
© January 2013. All rights reserved.
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Advertiser Index:................................. 44
Calendar: ............................................. 45
Classifieds:........................................... 44
Industry News: .............................. 45, 46
Marketplace:........................................ 43
NEFI FYI: .......................................... 6, 8
Propane News:..................................... 44
State News:.....................................42-43
Stats: .................................................... 46
Editor
John MacKenna
Art Director
William Mortensen
More Than Ever, Great Service Is the Key
.......................................................
12
PriMedia President Richard Rutigliano explains how Oilheat companies can highlight
customer service excellence to contrast themselves to gas utilities. You can reach him at
516-222-2041 or
Report Chronicles Fugitive Gas Leaks in Mass.
...............................................
14
The issue of natural gas leakage gained more public exposure recently with the release
of a white paper by the Conservation Law Foundation.
Sizing a Circulator Just Takes Some Math
.......................................................
18
Bruce Marshall, Training Coordinator at Emerson Swan, explains the steps needed
to determine sizing for a circulator. He can be reached at 800-998-7926 or
Q&A: Tighter Regulations Will Benefit Main Street
.......................................
20
Michael Greenberger, a professor at the University of Maryland School of Law and a
former Director of the Division of Trading and Markets at the Commodity Futures
Trading Commission (CFTC), discusses financial market reform with Oil & Energy.
Manufacturers, Suppliers Meet Demand Surge After Sandy
.....................
25
With many thousands of heating systems destroyed or damaged by Superstorm Sandy,
manufacturers and suppliers have ramped up operations to meet demand.
Let’s Talk About Your Company’s Credit Policy
.............................................
26
Tracy Richmond, Co-President of AVATAS Payment Solutions, explains how companies
can improve profitability by modernizing customer credit policies. She can be reached at
(866) 849-8800 or
Turbulent Times at Your Bank May Create Opportunities for You
..........
27
Matthew Ide, Managing Director of Angus Energy’s Advisory & Finance team,
explains how current challenges in commercial lending can work to the advantage
of a fuel dealer. He can be reached at (860) 299-6856 or
Easy-to-Use Financing Can Improve Closing Rate
........................................
29
Companies can improve their closing rates with an attractive financing program that
gives customers what they want, according to Peter Krajsa, Chairman & CEO of
AFC First Financial Corp.
Improving the Quality of the Fuel You Sell
.......................................................
30
Fuel treatment specialists and fuel wholesalers discuss treatment options for
heating oil, Bioheat
®
and diesel.
Additives Keep Fuel Flowing When Temps Drop
..............................................
36
Ed Burke, Chairman of the Board of Dennis K. Burke Inc., discusses cold weather
fuel treatment. He can be reached at ed
617-884-7800.
Control Contaminants to Keep Bio-blends Stable
..........................................
37
Edward English, Vice President & Technical Director, Fuel Quality Services Inc., discusses
proper handling and storage of Bioheat
®
blends. He can be reached at (305) 710-0658.
Where Did All The Heating Oil Go?
.......................................................................
39
Mark Stillman, of Hedge Solutions, discusses the implications of tight product
supplies in the Northeast markets this year. He can be reached at (800) 709-2949
or
CSA Rewrite Goes Into Effect
................................................................................
40
Matt Wrobel, vice president of marketing and sales at Foley Services, says fleet
managers need to be prepared for important changes in the CSA compliance monitoring
system. He can be reached at