| The Front Burner | 3 |
| Table of Contents | 4 |
| FYI | 6 |
| Washington Report | 10 |
| More Than Ever, Great Service Is the Key | 12 |
| Report Chronicles Fugitive Gas Leaks in Mass. | 14 |
| Sizing a Circulator Just Takes Some Math | 18 |
| Industry News | 19 |
| Tighter Regulations Will Benefit Main Street | 20 |
| Manufacturers, Suppliers Meet Demand Surge After Sandy | 25 |
| Let's Talk About Your Company's Credit Policy | 26 |
| Turbulent Times at Your Bank May Create Opportunities for You | 27 |
| Easy-to-Use Financing Can Improve Closing Rate | 29 |
| Improving the Quality of the Fuel You Sell | 30 |
| Additives Keep Fuel Flowing When Temps Drop | 36 |
| Control Contaminants to Keep Bio-blends Stable | 37 |
| Where Did All The Heating Oil Go? | 39 |
| CSA Rewrite Goes Into Effect | 40 |
| Classified | 44 |
| Propane | 44 |
| Advertiser Index | 44 |
| Calendar | 45 |
| Industry News | 45 |
| The Stats Page | 46 |
| Industry News | 46 |