NEFI and QSC Service Manager Peer Group Educational Program
The NEFI Education Foundation and Quality Service Contractors (QSC), an enhanced service group of the National PHCC, are proud to announce their new Customer Service Representative Education Program.
In today’s fast-paced fuel service environment, collaboration and shared experiences are key to overcoming challenges and driving success. This program provides a unique opportunity for customer service reps, office managers, and client representatives in the heating oil, propane, and HVAC industries to gain ideas and valuable insights that will help them thrive.
These sessions will focus on first point-of-contact customer service training, including:
Registration is open to customer service representatives, office managers and client representatives, but space is limited. Register today!
Beth Dobkin, Program Director and Senior Business Coach has been in the trades her entire life. She gained valuable experience working with her family and later married her husband, a business graduate, third generation plumber and entrepreneur. Throughout her journey in the trades, Beth developed a passion for coaching, mentoring, and training. Recognizing a need, Beth joined the PHC family in 2012 as a business management coach. She is committed to providing valuable guidance and support to professionals in the trades, empowering them to reach their full potential.
WHEN: Program Starts September 11, 2025
WHERE: The program will consist of will consist of 4-5 virtual meetings, every other Thursday, from 1:00 pm – 2:30 pm.
SCHEDULE: Once all applicants are reviewed and approved, applicants will be notified of their final meeting schedule.
HOW TO APPLY:
APPROVAL: All applicants are subject to approval. Applications will be reviewed after receiving. Approved applicants will be sent a congratulations email along with a confidentiality agreement.
PAYMENT: All applicants will be sent an invoice upon approval.
COST: $475 for NEFI Members | $575 for Non-Members
CANCELLATION POLICY: All cancellation requests must be sent in writing 30 days prior to the first session to education_qsc@nefi.com
REGISTRATION DEADLINE IS SEPTEMBER 3 • SPACE IS LIMITED
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