NEFI IS OFFERING THIS NOTIFICATION TO HELP YOU STAY COMPLIANT
PENALTY FOR FAILURE TO PROVIDE NOTIFICATION OF ASSISTANCE: UP TO $50,000

If necessary to provide access, stations must provide refueling assistance upon the request of an individual with a disability. IMPORTANT EXCEPTION: A service station or convenience store is not required to provide such service at any time that it is operating on a remote control basis with a single employee.

• The Americans with Disabilities Act (ADA) requires gas stations to provide equal access for their customers with disabilities. A service station or c-store operator must provide refueling assistance upon the request of an individual with a disability. People with disabilities may require assistance to purchase fuel at self-service pumps at certain self service pumps. NOTE: CSTORES ARE NOT REQUIRED TO INSTALL ELECTRONIC DEVICES FOR NOTIFICATION SUCH AS BUZZERS OR INTERCOMS.

• However, the operator is not required to provide such service or notice at any time that it is operating on a remote control basis with a single employee.

• Those service stations or c-store operators that are required to comply with ADA access requirements must notify customers (e.g., using signs on or near dispensers) that individuals with disabilities can obtain refueling assistance by honking their horn or otherwise signaling an employee. The ADA requires no specific wording for the notification. Service stations and c-stores operating on a remote control basis with only one employee are not required to post a notification.

• A service station or c-store operator must provide the refueling assistance without any charge beyond the self-serve price if the customer wants only fuel. The attendant may provide assistance at a self-service pump or at a full-service pump. In either case, the customer must be charged the self-service price.