The Federal Motor Carrier Safety Administration has published a notice indicating the agency is revising its National Consumer Complaint Database. The database is an online interface allowing consumers, drivers, and others to file complaints against unsafe and unscrupulous companies and/or their employees, including shippers, receivers, and transportation intermediaries, depending on the type of complaint.

According to the notice, these complaints cover a wide range of issues, including but not limited to driver harassment, coercion, movement of household goods, financial responsibility instruments for brokers and freight forwarders, Americans with Disability Act compliance, electronic logging devices, entry-level driver training, Medical Review Officers, and Substance Abuse Professionals (SAPs).

The revisions are intended to expand and enhance FMCSA's ability to centralize the collection, monitoring, and response to consumer complaints about agency programs, to establish reasonable procedures to provide timely responses to consumers regarding their complaints, and to share complaint information with the public as well as federal and state agencies.